Seeking the opportunity to review their current coaxial infrastructure and upgrade options, the Villa Borghese Homeowners Association quickly learned not only did they require an internal cable advisory committee, but they also needed an external expert to ensure the negotiating process was competent and applicable. That’s when Communications Consulting Group stepped in to provide all residents of Villa Borghese the most advanced entertainment and communications package, with the most advanced telecommunications technology.
• Upgraded fiber to the home
• Advanced IPTV, Mediaroom, GPON technology, digital telephony
• Reduced cost and added value to the bulk package
• Improved Reliability of service
Villa Borghese Homeowners Association realized the need to upgrade their current coaxial infrastructure but did not know the local competitive landscape or the key telecommunications provider management to expedite the process to ensure all key items were included through the complex negotiations. Residents were concerned about the reliability of the services they were receiving. Many residents were paying retail prices for additional products and services such as added tiers of programming, HD service, DVR functionality, telephony, and Internet and modem equipment. The cable advisory committee understood the importance of updated infrastructure, better service at a better value, and choosing a provider with a strong customer service reputation. The cable advisory committee also performed their due diligence on professional telecommunication consulting firms in order to recommend the best professional team of experts to the HOA board.
Communications Consulting Group Solution
By selecting the Communications Consulting Group, the cable advisory committee and the Homeowners Association Board were confident that the process would be thorough and efficient. Communications Consulting Group arranged on-site demonstrations and presentations by the senior executive management and owners of the competitive providers to enable high-level and aggressive negotiations that will benefit the community well into the future. Additionally, Communications Consulting Group arranged and led multiple residents’ presentations in order to fully communicate the plan for the new provider and services to all the residents.
Villa Borghese Homeowners Association received a high-speed fiber optic network connected to each home with no upfront costs, service level agreements to guarantee performance, an industry-leading video platform, white glove service for residents and upfront signing incentives for the Homeowners Association to use at their discretion. Looking ahead, Villa Borghese Homeowners Association is confident that its partnership with Communications Consulting Group will be able to deal with changes in technology and consumer demand over the term of the ag